Vet Figure app support
Help with the mobile app, saved items, catalogue corrections and privacy requests.
Contact support
Email us for app issues, saved items, feedback or feature requests. Support is provided in English from Ireland.
vetfigure@gmail.comInclude the app version, device model, iOS or Android version, what you expected, and the steps that caused the issue. Do not include client, owner or patient information.
Saved items and privacy
The current app has no account creation or sign-in. Favourites and the latest 100 calculations are saved locally. Use Saved to remove favourites, delete individual calculations or clear history. Saved items do not sync between devices.
For a privacy request, including data supplied through earlier test accounts, email vetfigure@gmail.com with the details needed to identify your request.
Privacy choices and deletionPurchase and refunds
Vet Figure is a one-time paid download with all app features included. There are no in-app purchases or subscriptions. Apple or Google handles the purchase receipt and any refund request under the store account used to buy the app.
Request a refund from AppleReport a catalogue error
Send the product name, the field you believe is wrong, and a link or citation to the current official document. Do not rely on the disputed value while it is reviewed.
vetfigure@gmail.comBefore contacting us
- Check that you are running the current App Store version.
- Retry on a stable connection if a catalogue update failed.
- The embedded formulary and calculator remain available offline.
- Apple purchases are tied to the Apple Account that bought the app.
Not for clinical emergencies
Vet Figure support cannot diagnose or advise on a sick animal. Contact a veterinary practice or out-of-hours veterinary service directly. Always check the current official Summary of Product Characteristics before acting on medicine information.
Legal information: privacy policy and terms of use.